Service reliability in a network context: impacts of synchronizing schedules in long headway services

This paper presents research on synchronization of transfers and its impact on service reliability from a passenger perspective. Passenger reliability is analyzed for the case of a multi-operator transfer node. A method is developed to calculate the passenger centered reliability indicators: additional travel time and reliability buffer time, using scheduled and actual vehicle arrival and departure times as an input. Five major factors are identified as affecting reliability at a particular transfer: scheduled transfer time, distributions of actual arrivals of the first and second line, headways, transfer walking time, and transfer demand. It is demonstrated in a real network case that changing a specific transfer has effects on other transfers from the transfer point. This method can be applied in a cost benefit analysis to identify the benefits and costs of reliability for different groups of passengers, thereby supporting proper decision making.

This paper won the Best Paper Award of all submissions by the TRB Committee on Transit Capacity and Quality of Service.

Read more: Paper Lee TRB 2014

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