Assessing disruption management strategies in rail-bound urban public transport from a passenger perspective
This paper provides a framework for generating and assessing alternatives
in case of disruptions in rail-bound urban public transport systems,. The proposed
framework considers the passenger perspective as well as the operator perspective,
for the often-used measures of detouring and short-turning. An application of the
framework demonstrates that currently used disruption management protocols often
do not lead to the optimal solution from the passenger perspective. Furthermore, the
optimal choice between alternatives from passenger perspective shows to be
dependent on the passenger flows.
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