Subjective Beliefs regarding Waiting Times in Public Transport Networks in the Netherlands, Greece, and Portugal
Waiting times in public transport networks (PTNs) are inherently uncertain for travellers and, similar to other service industries, such uncertainty is likely to be a major cause for anxiety and frustration (Maister, 1985). While real-time information regarding waiting times is an important development in mitigating such negative feelings, they do not completely remove uncertainty. Even when information is provided, travellers process it on the basis of their individual attitudes, habits, experiences, and contemporary contextual variables. Yet, previous studies on behavioural responses to travel time unreliability have either (unrealistically) assumed that travellers know the objective travel time distributions or have studied behaviour within the artificial context of travel simulators. Quantifying travellers’ attitudes and perceptions — subjective beliefs — regarding waiting times may be critical for assessment of travel satisfaction and subsequently choice behaviour.
In this research, a stated preference experiment is used to quantify travellers’ attitudes and perceptions — subjective beliefs — regarding waiting times in public transport networks in three European countries. Results and potential policy implications are presented at the European Transport Conference (ETC).
Find the ETC poster of Sanmay Shelat HERE
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